Returns Policy

Prior authorization is required for ALL returns. Please contact us before attempting to return any item.

Non-Returnable Items:

Due to the nature of these products we are unable to accept returns, therefore please be sure to select carefully.

  • Software
  • Fabric
  • Pens and Markers
  • Patterns
  • Books
  • DVDs or videos
  • Magazines
  • Pressmolds
  • Fringe, Lace, Trim, Ribbon
  • Fabric
  • Interfacing/stabilizer
  • Any cut items

Undamaged and Unopened Items:

These may be returned within 10 days of the order's shipping date at the buyer's expense (see exclusions above). No credit will be given for the original postage paid to have the order shipped to you.  Returns must be accompanied by a copy of the order invoice or order confirmation email. Please email to notify us that you are returning items. All refunds will be issued as a store credit - NO exceptions.

Damaged Goods:

You must notify us by email to of any damaged goods within 3 days of receipt of your order. We will then make appropriate arrangements with you for return of the damaged goods at our expense.  

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